This policy does not deal with the policies or practices of companies that we do not own or control (including our franchisees) or with individuals that we do not employ.
We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register for the Products or Services, including Fitness Services, or otherwise visit clinics, fitness centers, gyms, or other physical premises. If you are under 18, please do not attempt to register for the Products or Services, including Fitness Services, visit clinics, fitness centers, gyms, or other physical premises, or send any information about yourself to us. No one under the age of 18 may provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at [email protected].
What information do we collect?
We collect the following types of information:
Information you provide to us
We receive and store any information you knowingly provide to us, including:
• personal information collected at the time of your registration on the Mobile App, including your name, username, email address, gender, birth date, height, location;
• personal information and SPDI (where necessary) collected for the provision of the Services on the Mobile App, including your nutrition data, dietary and lifestyle information, information related to height, weight and body measurements, passwords, workout related data (including outputs from your device camera for “live energy” tracking or conducting live workout sessions), physical activity, photographs, biometric information, genetic information, information, race and ethnicity-related information, family-related information (to the extent necessary for effective provision of Services), sleep habits; and other sleep, activity, or health-related information and insights for our Services and Products;
• bank details for payment processing;
• details about your health, mental wellbeing, disabilities or other health-related information such as vaccination status, past and present medical information, all collected for the safety of our other users and premises that they access, the discharge of our duties as an employer, or to provide certain benefits;
• data in your mobile address book to help users find other users who have enabled ‘squads’ and set their profiles as public. We do not otherwise process information from the address book for any other purpose.
The information collected from you as set out above constitutes ‘personal information’ or ‘sensitive personal data or information’ (“SPDI”) in terms of the SPDI Rules. You hereby consent to the collection of such information.
You can choose not to provide us with certain information, but then you may not be able to register with us or take advantage of some of our features / Products. We may anonymize your personal information so that you cannot be individually identified and provide that information to our partners. For example, you may tell us that you are female and sleep an average of 6 hours per night; we may combine this information with content received from our other users and disclose to our partners that, on the whole, our male users sleep more hours per night than our female ones.
Information collected automatically:
Whenever you interact with our Mobile App, we automatically receive and record information on our server logs from your browser, including your IP address, ‘cookie’ information, and the page you requested. ‘Cookies’ are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when pages in our Mobile App are visited and by how many people. You may be able to change the preferences on your browser or mobile device to prevent or limit your computer or device’s acceptance of cookies, but this may prevent you from taking advantage of our Mobile App’s best features.
When we collect usage information (such as the numbers and frequency of visitors to the Mobile App), we only use this data in aggregate form and not in a manner that would identify you personally. For example, this aggregate data tells us how often users use parts of the Mobile App so that we can make the Mobile App appealing to as many users as possible. We may also provide this aggregate information to our partners; our partners may use such information to understand how often people use our Mobile App so that they, too, can provide you with an optimal online experience. We never disclose aggregate information to a partner in a manner that would identify you personally.
We, our affiliates and/or the sellers or service providers on the Mobile App may access and use your Personal Information and SPDI for the following purposes:
Delete targeting cookies
Your interest profile can be removed by deleting your browser’s cookies.
Information stored on cookies
The cookie information stored on the User’s hard drive is (i) User segment hits or information on a specific product, service, brand or model in which the User has shown interest during its visit (ii) time and date stamp of the latest update of the User profile.
If the cookie is deleted by the User, all profile data is removed. For the sake of clarity, no segments relating to information that we consider sensitive have been or will be created, such as segments relating to political opinions, religious beliefs, physical or mental health conditions or sexual life. Further, we are very sensitive to the issue of children’s privacy and marketing directed to children. No segments are intended to be established for the profiling of children.
E-mail and other communications
We may contact you by email or other means; for example, we, or persons we share your Personal Information with, may send you promotional offers on behalf of other businesses or communicate with you about your use of the Mobile App or the Product. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make emails more interesting and improve our service. If you do not want to receive email or other mail from us, please indicate your preference by emailing us at [email protected] or contacting our Grievance Officer.
Will we share any of the personal information we receive?
We neither rent nor sell your personal information in personally identifiable form to anyone. We share your personal information in the personally identifiable form with third parties only as described below. In terms of the Diverse Services, we shall share the information collected from You with only such third parties in relation to whom you provide express consent.
Is personal information about me secure?
Your account is protected by a password for your privacy and security. You need to prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We will put in place measures to ensure that Your information in our possession or under our control is destroyed and/or anonymized reasonable after (a) the purposes for which Your information was collected no longer being served by the retention of such information, and (b) retention is no longer necessary under any applicable law. Your data may be anonymized, de-identified and/or aggregated, and the resulting data may be held by us, our affiliates, service providers and sellers on the Mobile App, associates, agents, representatives, and other authorized third parties, for as long as necessary for us to provide the services effectively or for other purposes.
We endeavour to protect the privacy of your account and other personal information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
Note: However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. Any transmission of information by you to our Mobile App or otherwise is at your own risk.
What personal information can I access?
Through your account settings, you may access and, in some cases, edit or delete the following information you’ve provided to us:
The information you can view and update may change as the Mobile App changes. Please note that any information that is automatically uploaded from a Product to the Mobile App, or collected otherwise from You by us, cannot be later changed or updated. We store Your personal information (including SPDI) until You require and inform us to delete the same.